Welcome to theritzdesign.com (the "Website"), the Website for Ritz Design, Inc., and its affiliates are the "Ritz Design Businesses."
All special and custom orders on corian/granite tops, furniture, draperies, blinds, cabinets and flooring are not subject to cancellation or returns. No refunds are given once the order is placed.
In the case where a cancellation or a return and refund will be permitted by the Ritz Design (i.e., only limited to defective products from time of purchase and returns due to our error), the buyer must notify and return the merchant within three business days from the original purchase date. No exceptions will be made. Additionally, there will be a 20% restocking fee of the total item cost if the order has already been shipped to the Ritz Design (with the exception of defective products and returns due to our error).
Consultation is free of charge when a contract has been established within a one month timeframe from the date of consultation for local, Northern Virginia residents living in Fairfax County, Springfield County, Arlington County, Loudoun County, Prince William County or Washington, D.C. and Maryland residents living in Montgomery County, Prince George County and Frederick County.
Services rendered will be limited to ONLY the scope of service(s) outlined in the contract agreement. Any additional service requests will be outlined in a new contract agreement.
Total balance shall be paid upon completion of the job, payable to "Ritz Design, Inc." A service charge will be applied to your bill on any past due amount at the rate of 2% per month. In the unfortunate circumstance where there is a past due amount after two months, Ritz Design, Inc. will exercise its right to receive the total balance using its third party debt collections agency where a remaining balance is owed after two months. All costs incurred after two months will be paid fully by the purchaser (to include but not be limited to collection agency and attorney charges/fees).